Finish narratives sooner, while keeping control of the final narrative.
CareSwift checks for missing or unclear details before drafting, then gives providers an editable narrative to review, edit, and finalize.
Faster EMS narratives. Your agency's standards.
CareSwift helps crews address missing or unclear details, then drafts an editable narrative using your agency's standards. Providers review it and copy it into the ePCR your agency already uses.
Book a 20-minute demo
HIPAA compliant.
The CareSwift provider workflow
- Details. The provider selects the call type and disposition, then enters a call description.
- Clarify. CareSwift presents an applicable agency question and surfaces a case-specific question when information appears missing or unclear.
- Review. The provider verifies the facts, edits the narrative, and decides when it is ready.
- Copy. The provider manually copies the reviewed narrative into the existing ePCR. CareSwift does not write back.
100,000+ EMS narratives generated by providers.
New narrative
Call typeMedical
DispositionTransported
Call description
Continue
Adult reported dizziness after standing. Alert and oriented; airway patent, respirations even and unlabored, skin warm and dry. Initial vital signs obtained. Assisted to stretcher, secured, moved to ambulance, and transported without incident. Care transferred to receiving staff.
One detail needs clarification
Agency question
Was the agency dizziness-assessment protocol completed?
YesNoClarification
Create narrative
Did the patient’s dizziness improve, worsen, or remain unchanged after initial care?
Dizziness remained unchangedReview narrative
Unit M-12 responded for an adult reporting dizziness after standing. On arrival, the patient was alert and oriented. The airway was patent, respirations were even and unlabored, and skin was warm and dry. Initial vital signs were obtained. The patient was assisted to the stretcher, secured, and moved to the ambulance. The provider confirmed that the agency dizziness-assessment protocol was completed. During reassessment, the provider reported that the dizziness remained unchanged after initial care. Transport was completed without incident. Upon arrival, care was transferred to receiving staff.
I reviewed this narrativeFinalize narrative
CareSwift
Finalized narrative
Unit M-12 responded for an adult reporting dizziness after standing. On arrival, the patient was alert and oriented. The airway was patent, respirations were even and unlabored, and skin was warm and dry. Initial vital signs were obtained.
Copy narrative CopiedProvider copies and pastes manually Clipboard
Separate system
Existing ePCR
Unit M-12 responded for an adult reporting dizziness after standing. On arrival, the patient was alert and oriented. The airway was patent, respirations were even and unlabored, and skin was warm and dry. Initial vital signs were obtained.
No write-back100,000+
When narrative work is left for later, it can follow crews into the next call or the end of their shift and create more supervisor follow-up.
Finish narratives sooner. Keep documentation moving.
Help more charts reach completion on time, with less supervisor follow-up and rework.
CareSwift measures progress and time to finalization inside its own workflow.
During a deployment, CareSwift can work with agency-supplied data to compare late charts, corrections, sendbacks, and supervisor follow-up against an agreed baseline.
Your agency sets the standards.
Providers remain responsible for what happened on the call and the narrative they finalize.
Provider
Supplies the call details, responds to clarification, and reviews, edits, and finalizes the narrative.
CareSwift
Configures the agency-approved workflow, asks targeted questions when information appears missing or unclear, and creates an editable draft.
Agency
Approves the call types, essential details, questions, and writing rules used in CareSwift.
Faster narratives should not depend on individual workarounds.
Individual approaches such as personal AI tools or saved text may help a provider finish sooner, but they may not give an agency a consistent way to apply documentation standards or govern the workflow.
CareSwift turns that individual need into one agency-supported workflow built around your standards and deployed across a team.
Add CareSwift without replacing your ePCR.
Providers review and finalize each narrative in CareSwift, then copy it into the ePCR your agency already uses.
CareSwift does not write back, synchronize, or submit charts.
CareSwift
Provider copies and pastes manually
Separate system
Existing ePCR
Review security, data, and AI practices →
Tested before your team goes live
CareSwift tests narrative formatting and the copy-and-paste flow with synthetic data in each ePCR, browser, and device combination included in your deployment.
A separate, HIPAA-compliant agency environment
CareSwift for Agencies has its own accounts and environment and supports PHI in an approved agency deployment.
Frequently asked questions
CareSwift checks the information supplied before drafting. When information needed for the narrative appears missing or unclear, CareSwift asks the provider for clarification. Any AI-suggested answer must be confirmed or changed by the provider.
CareSwift then creates an editable narrative using your agency's writing rules. The provider verifies the facts, makes any necessary changes, and finalizes the narrative.
CareSwift does not certify that a narrative is clinically complete, billable, or approved through clinical, billing, or supervisor QA. The provider remains responsible for the narrative they finalize.
CareSwift adds a focused narrative step, not a second ePCR. Providers enter the essential call details, complete the applicable agency-configured questions, respond to targeted clarification when needed, review the narrative, and copy it into the ePCR.
The exact path depends on the call and your agency's configuration. During deployment, CareSwift measures adoption, time to finalization, abandonment, copy activity, and self-reported handoff so the agency can evaluate whether the workflow is helping crews.
CareSwift works alongside your existing ePCR. Providers review and finalize the narrative in CareSwift, then copy it into the ePCR. CareSwift does not write back, synchronize, or submit charts.
CareSwift is a browser-based application and currently requires an internet connection. Before launch, we test the copy-and-paste handoff with synthetic data in every ePCR, browser, and device setup included in your deployment.
Authorized supervisors can search, filter, and read finalized CareSwift narratives and workflow analytics for their assigned teams, stations, and units.
Agency administrators have organization-wide access and can manage people, roles, teams, units, approved workflow and question activation, defaults, and designated safe settings. CareSwift handles structural workflow changes.
Supervisors and administrators cannot edit provider-authored narratives. CareSwift does not currently include supervisor approvals, comments, sendbacks, or a correction queue. Any revision made before the provider leaves the active workflow remains provider-authored and auditable. Corrections after the handoff are handled through the agency's existing ePCR process.
CareSwift for Agencies is HIPAA compliant and supports PHI in an approved agency deployment.
Before providers use CareSwift with PHI, CareSwift and the agency complete contracting and the required BAA, security review, authorized provisioning, and selection of an approved retention preset. Retention, any contractually required support-assisted export, and deletion are governed by the contract, BAA, selected preset, and applicable legal holds. Detailed account, access, retention, and data-handling information is available for agency security and privacy review.
CareSwift directly measures activity inside its own workflow, including adoption, progression from start through finalization and copy, abandonment, and time to finalization.
CareSwift cannot independently confirm that the receiving ePCR chart was completed or submitted. During a deployment, CareSwift can work with agency-supplied data to compare late charts, corrections, sendbacks, and supervisor follow-up against an agreed baseline.
CareSwift works with a designated agency owner to configure and approve the call types, essential details, questions, and writing rules. We then establish the roster, roles, teams, stations, and units; test the workflow and ePCR handoff using synthetic data; train the team; and launch with an initial provider group.
Implementation timing depends on the agency's security review, workflow scope, required configuration, and the availability of agency inputs and approvals.
CareSwift is a paid agency product. Individual providers are not charged.
Pricing reflects the scope of the agency deployment, including the initial provider group, workflow configuration, implementation, and support. During the 20-minute demo, we learn about your current workflow and intended deployment. CareSwift then provides an exact scope and price for your organization.
See how CareSwift would work in your current workflow.
In a 20-minute demo, we'll learn how your crews finish narratives today and show how CareSwift can be configured around your standards and existing ePCR.
Book a 20-minute demo